Solar-Powered Candle Making
Certified Living Wage Employer
Carbon Neutral Shipping
PLEASE NOTE: OUR TOLL FREE NUMBERS ARE TEMPORARILY DOWN! PLEASE REACH US ON OUR LOCAL LINES:
PH: 607-256-1514 and FAX: 607-256-1515
TERMS AND CONDITIONS
• $250 minimum opening order
• $150 minimum reorder
•Minimum quantity of two for all non-case items
• FOB: Ithaca, NY
• Shipping rates: Orders under $250 will reflect the full cost of UPS’ ground rate
and orders of $250 or more will receive a shipping cap of 15% of your order total courtesy of Sunbeam.
• Free shipping for orders over $1000 (in continental US only).
–When combined with other promotions, orders over $1,000 must contain at least
$500 of regularly priced items to qualify for free shipping.
• We usually ship within 3 business days.
• Late payments charged 2% per month past due.
-Returned checks will be assessed a $20 fee.
• A 10% restocking fee will be applied to all returns:
–If purchaser orders and returns items they ordered incorrectly.
–To cancellations that occur after an order is boxed for shipping.
• No unauthorized returns allowed.
• Candles returned due to incorrect ordering must be returned in resalable condition.
–Packing instructions and authorization form will be provided.
–If candles are not resalable, credit will not be applied.
• Damages and shortages must be reported within 7 days of receipt.
–Save packing materials and carton for proper return.
• We hold the right to revoke net terms for multiple delinquencies of payments due.
• We guarantee the quality of our candles. Please contact us with any concerns.