Order minimums -$250 minimum first order. -$150 minimum reorder. -Minimum quantity of two for all non-case items.
Shipping -FOB Ithaca, NY. -Shipping rates: Orders under $250 will reflect the full cost of UPS’ ground rate and orders of $250 or more will receive a shipping cap of 15% of your order total courtesy of Sunbeam. -Free shipping for orders over $1000 (in continental US only). -When combined with other promotions, orders over $1,000 must contain at least $500 of regularly priced items to qualify for free shipping.
Payment -Late payments charged 2% per month past due. -For net 30-approved customers, we only allow one open unpaid invoice at a time. -Returned checks will be assessed a $20 fee. -We hold the right to revoke net terms for multiple delinquencies of payments due.
Returns -No unauthorized returns accepted. -A 10% restocking fee will be applied to all returns: -If purchaser orders and returns items they ordered incorrectly. -To cancellations that occur after an order is boxed for shipping. -Candles returned due to incorrect ordering must be returned in resalable condition in order to receive credit. Packing instructions and UPS call tag will be provided. If candles are not resalable, credit will not be applied. -Damages and shortages must be reported within 7 days of receipt. Save packing materials and carton for proper return.
We guarantee the quality of our candles. Please contact us with any concerns.