Solar-Powered Candle Making
Certified Living Wage Employer
Carbon Neutral Shipping
Retail Website Terms & Conditions
Return Policy – Sunbeam Candles works with individual customers and companies purchasing large amounts of our product. Please review the information below and follow the described steps if you are a retail customer. Please contact Sunbeam Candles if you are unsure of your status or have questions.
Orders with New York State shipping addresses are subject to New York State sales tax. Our shipping Point is Ithaca, NY. Orders are shipped within three business days. Sunbeam Candles charges $8.00 flat rate shipping for orders under $125. We are happy to offer free shipping for orders over $125. Please contact us with any concerns. Find out more about proper candle burning techniques on our Web site: www.sunbeamcandles.com.
Sunbeam Candles is happy to provide quality candles and guarantees the quality of the candles. If, for any reason, you are not satisfied with your candles, please contact us within fourteen days of receipt, to receive a full refund or credit of equal value towards your next purchase. To return an item, please follow these steps:
- Contact us as soon as possible
- Please carefully pack up the candle(s) to protect it (them) in transit from getting damaged.
- Include a copy of the original invoice or packing slip.
- Include a note stating your reason for the return.
- Ship returns to the address below, via UPS (preferred) or the U.S. Postal Service (delivery confirmation and insurance recommended).
Refunds – Once a return is received by Sunbeam Candles, the product price plus refunded shipping charges, if applicable, will be either credited directly to your credit card or applied toward an immediate exchange. In cases where the product is unsatisfactory to the customer, we will also refund the original shipping fee for that product paid by the customer. If the product is unsatisfactory because of an error on our part in filling the order as placed with us, we will refund the customer’s return shipping charges in addition to the original shipping costs, if any.
Please ship returns to:
1514 Mecklenburg Rd
Ithaca, NY 14850
Copyright – Copyright © 2018. www.sunbeamcandles.com
During your visit to our website, you may be prompted to join our e-mail list. If you choose to receive e-mails from the company, the e-mails will be infrequent. You always have the right to opt out of receiving e-mails from the company at any time. Please contact Sunbeam Candles to unsubscribe. We will always respect your choice to stop e-mail communication.
Sunbeam Candles requests personal information from customers during check out. We ask for first and last name, billing and shipping addresses, email address and phone number. We also require a credit card for payment.
Security – Credit Card information
Sunbeam Candles is proud to not only have general website and firewall security with Sucuri.net, but also to provide customers peace of mind by also using SSL encryption via Let’s Encrypt. Let’s Encrypt is a partner and service also provided through Sucuri.net. Sunbeam Candles chose to use Sucuri because it has an excellent reputation in security. This company ensures that the Sunbeam Candles site is safe from MalWare and general hacking.
Governing Law – These terms and conditions are governed by the laws of the United States of America and the laws of the State of New York.
By using this website and/or purchasing product from this website, you indicate your acceptance of the www.Sunbeamcandles.com Privacy Statement and Terms and Conditions.
*** Candles are lit for display purposes only – follow the written directions with your candles and always remove the label before lighting.